Complaint Management
For great customer service
Turn Emails and Phone calls to Tickets
Every phone call or email containing a customer concern will be converted into a ticket for experts to look into it.
Assign and Escalate Ticket
Assign tickets to concerned people
Every ticket that is generated is displayed on the dashboard. Every ticket contains status with it. With just one glance you can understand the status of the ticket. Alerts will be generated if resolution time exceeds estimated time.
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Send frequent Progress Updates keeping Customers informed
Keep you customer updated with every step of change. This will satisfy him that his application is being processed. Multi-channal communication can be used with kazzola AI chat, SMS, emails.
Monitor Staff KPI’s on Ticket resolve time, Customer satisfaction etc.
Keep an eye on all the members. Monitor their activities, track time taken to solve a ticket.
Features at a glance
Get one step ahead of your competition and reach your customers with the strength of the kazzola solutions.
schedule duties
report builder
