Support Center

Provide ease to your customer, by providing facility to either register job through telephone call or through online modes such as social media and website. In return customer is given Ticket or Job Reference Number.

Installation

Assigning installation jobs as per the workload available for the particular Field Engineer. Taking into consideration of travelling and other resources required.

Maintenance

Preventative maintenance is planned activity with foreseeable checkpoints, to be inspected during the visit. Record performed prevention actions of cleaning or replacement or calibration.

Repair & Remote Diagnostics

Corrective maintenance or Repairs, is supported by sharing documents (commissioning form) or automatic data acquisition (Signatures), which will lead to timely payment collection. Remote diagnostics with the help of Multimedia interaction with customer is another feather in your hat.

Attendance & In-Transit Visibility

Automatic time-in & time-out based on geo fence of customer site. In transit visibility ensures that customer is informed on estimate time of arrival.

Customer Feedback

It is always helpful to get customer feedback on the service level with the help of 5 star rating system and comments.

Features

GEO-FENCING

restricts patrol data submission within permissible radius of location. You will get reliable completion reports.

GEO-TAGGING

Of incidents with multimedia (images, video, audio, text) evidence puts you at credible position.

APPOINTMENTS

helps staff keeping their appointments with customers and internal co-workers., will result in smooth functioning of operations.

MILEAGE & DURATION

Provides insight of delivery agents mileage and time taken for better budget control over operational expenses.

OFFLINE APP

Operations remain uninterrupted even in patchy internet coverage providing pragmatic solution.

REAL-TIME ALERTS

Updating your staff instantly the incident happened giving most of the time for real work.

QR CODE, NFC & BEACONS

Pinpoint location of the checkposts from where checkpoints should be submitted.

PERFORMANCE

evaluation culture helps inculcating motivation among staff thereby increasing their productivity in operations..

SOS ALERTS

Maintains a hotlink between staff and control room incase of emergency. Lone workers safety is ensured.

CUSTOM REPORTS

Provides you report builder to develop custom reports for changing information requirements.

COLLABORATION

Interactive collaboration platform on which interactions are maintained as per social media norms and exchange of information becomes intuitive for staff.

IN-TRANSIT VISIBILITY

Giving complete visibility from first mile to last mile. Putting you in confidence that nothing falls between the cracks.