Support Center: Provide ease to your customer, by providing facility to either register job through telephone call or through online modes such as social media and website. In return customer is given Ticket or Job Reference Number.
Installations: Assigning installation jobs as per the workload available for the particular Field Engineer. Taking into consideration of travelling and other resources required.
Repair & Remote Diagnostics: Corrective maintenance or Repairs, is supported by sharing documents (commissioning form) or automatic data acquisition (Signatures), which will lead to timely payment collection. Remote diagnostics with the help of Multimedia interaction with customer is another feather in your hat.
Maintenance: Preventative maintenance is planned activity with foreseeable checkpoints, to be inspected during the visit. Record performed prevention actions of cleaning or replacement or calibration.